Field Service Tech (Coffee E&S) - Indianapolis, IN
About The Position
Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Indianapolis area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo. Location: Indianapolis, IN (and surrounding areas) Work Arrangements: Monday-Friday 8am-4:30pm (flexibility required). Remote with daily travel to service equipment in the Central Indianapolis area (approximately a 60mile area radius). In this Role You Will: Lead the equipment service business for corporations in IN area. Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment. Provide best-in-class customer service to maximize customer satisfaction and retention. Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests. Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed. Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities. Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career! The Right Role for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Requirements
- High School Diploma or equivalent
- Reside within 30miles of Central Indianapolis area
- Basic computer skills in Microsoft Office
- Strong customer service skills
- Ability to provide a valid driver's license and clean driving record
- Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
- Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)
Nice To Haves
- Entry level plumbing and electrical experience preferred
Responsibilities
- Lead the equipment service business for corporations in IN area.
- Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
- Provide best-in-class customer service to maximize customer satisfaction and retention.
- Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
- Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
- Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
- Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Food Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
