Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Learn and understand L&W gaming products, including theory of operation, abnormal operation, basic troubleshooting, and repair.
Safely use common hand tools including screw drivers, nut drivers, wrenches, pliers, wire cutters, hammers, center punches, drills, and multimeter. Ensure tools, equipment, and company vehicle are kept in a safe working condition.
Apply safety training in the field and wear PPE safety equipment (steel toe shoes, hard hat, safety goggles, gloves, vests) where required.
Provide high quality service to customers.
Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned.
Install, set up, and configure L&W products and equipment at customer locations as assigned.
Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing.
Support other technicians with scheduled installations, equipment moves, and equipment returns of L&W equipment at customer locations.
Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders.
Keep and maintain company provided assets: phone, laptop, vehicle, and specialty tools.
Keep and track parts inventory in assigned company vehicle.
Review customer issues with management and product support.
Technical background, including a basic understanding of electronics and one year electrical/electronics experience is preferred.
Prefer one to three years related experience and/or training or equivalent combination of education and experience.
Must be old enough to enter casino customer locations.
You must have a valid Driver's license in the state you work in.
Must be able to obtain a gaming license from various gaming agencies.
High School Diploma or equivalent.
Technical/Military Training Schools are a plus.
Ability to follow detailed written and verbal instructions.
Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics.
Basic mechanical assembly skills.
Basic knowledge of electricity, electronics, and mechanics.
Basic knowledge of computer networking and network topology.
Working knowledge of Microsoft Office Suite.
Problem solving skills.
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.