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At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: {onsite/hybrid/remote} {insert Linkedin #} This role is contributing to the Electrification Smart Power division in {insert region}. Main stakeholders are {insert main stakeholder groups if available}. You will be mainly accountable for: • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. • Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
