Part Time Field Service Support Technician - Portsmouth, OH

Connect America

11d•$15 - $60,000•Onsite

About The Position

The role of the Field Service Support Technician is to provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices. If you are a caring and compassionate person who enjoys speaking with seniors and can work independently, this could be the job for you! The territory you will cover is Portsmouth, OH, with a radius of up to 100 miles.

Requirements

Ability to operate basic machinery (fax machine, PC) dexterity to install hardware
Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)
Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change
Ability to organize and prioritize multiple tasks and to follow step by step installation instructions
Valid Driver’s license (Up to 75% travel - local within 100-mile radius)
Adheres to uniform/dress code as required by the company
Ability to lift up to 40 pounds and ability to climb stairs

Responsibilities

Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service.
Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner.
Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products.
Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards
Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use
Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required.
Provides management with feedback and ides for continuous improvement
Occasional evening and/or weekend appointments required for emergency service work orders