Field Service / Support Technician

Teledyne Technologies•Tucson, AZ

7d•Onsite

About The Position

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Summary: Teledyne FLIR Unmanned Integrated Solutions is the leading provider of mobile and/or fixed integrated advanced detection and surveillance systems for federal, state, and local agencies. We're now hiring a professional Field Service/Support Technician (FSST) to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide operating training on systems. Although the official work location is in Tucson, AZ repair, maintenance, and upgrade activities will also occur at customer locations throughout the United States. Applicants should expect to spend up to 25% of time away from the office work location. Work is estimated to be 100% Customer Relations with 40% electrical, 40% mechanical, 10% software and 10% hardware.

Requirements

Previous experience as a Field Service/Support Technician, Automotive Technician, and/or a background in electronics, electro-mechanical or information technology with troubleshooting and repair experience on computer software is preferred.
Possess some knowledge of software, hardware, common ports, connectors, and cabling.
Ability to understand usage of diagnostic tools and equipment.
Valid driver’s license with clean driving record.
Ability to obtain a passport (potential for occasional international travel).
Excellent time management skills.
Basic knowledge of SAP (training is available).
Able and willing to lift 55lbs, stand up to 8 hours a day and climb onto/into elevated platforms.
Strong English communication skills, secondary language skills in Spanish and/or Arabic are beneficial.
Able and willing to adapt to a fluctuating work schedule.
Able and willing to travel approximately 25% (mostly domestic, some international), at times with little advance notice.
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Nice To Haves

Previous experience as a Field Service/Support Technician, Automotive Technician, and/or a background in electronics, electro-mechanical or information technology with troubleshooting and repair experience on computer software is preferred.
Strong English communication skills, secondary language skills in Spanish and/or Arabic are beneficial.

Responsibilities

Responsible for the inspection, evaluation, diagnosis, maintenance, repair and/or upgrade of advanced detection and surveillance systems to include the installation of company product(s).
Position includes various aspects of product field support including electrical, mechanical, software and hardware maintenance and repair.
Prepare material, tools, and other equipment for offsite assignment location, coordinate and travel to assignment location and perform diagnostics, troubleshooting, repair, maintenance and upgrades on advanced detection and surveillance systems.
Communicate with customers to determine the nature of the service and/or repair.
Perform system and sub-system testing to proactively identify issues that may potentially affect deployment of the system and provide engineers with information necessary in developing solutions to identified issues.
Provide technical onsite and telephonic support to customers on operational or maintenance aspects of advanced detection and surveillance systems throughout the United States.
Serve as the customer contact on technical and service-related problems and diagnose mechanical, electrical, hardware, software and system failures using established procedures.
Trace and locate cable and wiring faults with a volt ohm meter (troubleshoot).
Collaborate closely with technical team to resolve technical issues (work within small team dynamic).
Independently manage on-site diagnostic, repair, and maintenance (reach back to seniors for support as needed).
Determine the most cost-effective and efficient repair resolution to minimize system downtime.
Prepare reports for analyses of product failure issues and potential service-related trends.
Complete service reports detailing field visits utilizing Microsoft Word.
Operate company vehicles, customer vehicles and rental cars (valid driver license is required with clean driving record).
Provide professional and courteous customer assistance during site visits.
Be responsive to customer calls and provide telephonic troubleshooting.
Establish rapport and effectively communicate with customers, while serving as a primary customer-facing representative.
Perform duties responsibly with minimal direct supervision.