Field Service Support Technician - Worthington, MA area

ConnectAmerica • Remote-Massachusetts, MA

128d

About The Position

This position of Field Service Support Technician will be an integral role within our Lifeline business. For almost 50 years, Lifeline has been the leader in personal emergency response services in the home and in senior living communities. With a focus on serving the needs of our most vulnerable populations, today's Lifeline delivers comprehensive senior population health solutions through emergency response services, medication management, predictive analytics and digital engagement. Our products and services meet the needs of a diverse set of stakeholders from seniors to caregivers, payers and providers ultimately driving improved enrollment, patient compliance and quality outcomes. This position will support the Springfield, MA area with a radius of up to 100 miles, so if you live within a 30-minute drive to the Springfield, MA area then this will be an ideal location for you. The schedule is M-F 9a - 5:30pm.

Requirements

• High School Diploma or GED.
• Ability to operate basic machinery (fax machine, PC) dexterity to install hardware.
• Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
• Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
• Ability to organize and prioritize multiple tasks and to follow step by step installation instructions.
• Valid Driver's license (Up to 75% travel - local within 100-mile radius).
• Adheres to uniform/dress code as required by the company.
• Ability to lift up to 40 pounds and ability to climb stairs.

Responsibilities

• Ability to adjust training to meet the needs of our subscribers.
• Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner.
• Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products.
• Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers.
• Schedules service and retrieval appointments with subscriber/caregiver within expected service and quality standards.
• Acclimates subscriber/caregiver to Lifeline equipment and service, ensuring their comfort in its use.
• Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
• Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required.
• Provides management with feedback and ideas for continuous improvement.
• Occasional evening and/or weekend appointments required for emergency service work orders.

Benefits

• The opportunity to work within a world-class customer service department providing a service that can save lives.
• Eligible for benefits the first day you start work at Lifeline.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees