Field Service/Support Technician 3

Ichor • Austin, TX

22h

About The Position

Essential Duties and Responsibilities – Other duties may be assigned. Perform intermediate to advanced customer support activities involving the installation, modification and repair of equipment and systems with a goal of 100% uptime and continual improvement in reliability Isolate equipment start-up malfunctions and takes corrective action Prepare daily logs and reports on work performed Serve as the liaison between customer and Ichor Group, Inc. on all support and service issues related to the assigned site Coordinate prompt response to technical issues received from the customer Remain current on technical and process knowledge to properly support Ichor Group, Inc. products Provide input to improve system design, performance, and technical documentation Comply with safety procedures as they apply to job responsibilities Work independently with moderate supervision

Requirements

• Ability to utilize troubleshooting and problem solving to improve performance
• Ability to evaluate the equipment and process’ to provide suggestions on improving performance
• Ability to operate around hazardous chemicals
• Ability to exercise discretion and independent judgment
• Requires the ability to travel independently 60-70%
• Ability to work on-call during off-shift hours, including weekends
• Solid verbal and written communication skills
• Ability to sit, stand, walk, bend and lift up to 50 lbs.
• 2-3+ years previous technical or related work experience
• High School Diploma or equivalent
• Vocation or technical training
• Valid commercial truck driver’s license and applicable endorsements
• Experience working in a clean room environment

Nice To Haves

• Previous troubleshooting and Allen Bradley SLC Ladder Logic programming experience

Responsibilities

• Perform intermediate to advanced customer support activities involving the installation, modification and repair of equipment and systems with a goal of 100% uptime and continual improvement in reliability
• Isolate equipment start-up malfunctions and takes corrective action
• Prepare daily logs and reports on work performed
• Serve as the liaison between customer and Ichor Group, Inc. on all support and service issues related to the assigned site
• Coordinate prompt response to technical issues received from the customer
• Remain current on technical and process knowledge to properly support Ichor Group, Inc. products
• Provide input to improve system design, performance, and technical documentation
• Comply with safety procedures as they apply to job responsibilities
• Work independently with moderate supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED