Field Service Support Specialist

American Crane & Equipm • Amity Township, PA

8d • Onsite

About The Position

Ready to support sales growth, strengthen customer relationships, and help drive service success?

American Crane & Equipment Corporation (ACECO) is seeking a Field Service Support Specialist to support our Sales Service team. This role plays a critical part in developing market coverage, supporting business development efforts, and strengthening customer relationships within the overhead crane and hoist industry.

This is a high-visibility position that blends sales support, customer engagement, marketing collaboration, and service coordination - all while operating in a values-driven, safety-focused organization.

Requirements

• High school diploma required
• Sales-related experience preferred
• Understanding of overhead crane operation preferred
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with Microsoft Office (Excel and Outlook required)
• Strong organizational and prioritization skills
• Detail-oriented with strong follow-through
• Ability to collaborate with a team while working independently
• Strong customer service skills, including flexibility to handle calls during nights or weekends as needed
• Valid driver’s license required to drive to customer sites as needed
• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws (10 C.F.R. Part 810, EAR, and/or ITAR), where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen and participate in randomized drug testing during employment
• Ability to meet posted work schedule and required hours, including overtime as needed
• Ability to maintain reliable attendance and punctuality
• Willingness to follow all company safety policies and procedures
• Willingness to wear required PPE when in shop, service, or manufacturing areas
• Willingness to complete required safety, compliance, and role-specific training
• Ability to perform the essential functions of the position, with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company values and expectations
• Ability to climb access and extension ladders
• Ability to work safely at varying heights
• Ability to lift and/or move objects up to 50 pounds
• Ability to work in outside weather conditions
• Ability to work near moving mechanical parts and in industrial environments
• Extensive day and overnight travel required; driving long distances required
• Ability to operate computer equipment and office tools
• Ability to comply with customer-specific requirements

Nice To Haves

• Bachelor’s degree in Business or related field preferred

Responsibilities

• Pursue and close sales opportunities, following up on proposals until secured or lost
• Determine market opportunities within assigned sales territory and develop marketing strategy
• Prepare proposals and estimates for presentation to customers
• Perform sales calls (cold and scheduled) and telemarketing when necessary
• Review available sales lead information and act accordingly
• Develop strong personal relationships with established clients to secure future business
• Serve as liaison between customers and company leadership as required
• Provide project support and management to help complete projects on schedule and within budget
• Support service initiatives and business development activities
• Provide customer interface as required to support projects
• Support various service-related initiatives as assigned
• Support marketing efforts for new and existing products
• Identify required marketing materials
• Assist with development of brochures, digital media, and related materials
• Identify opportunities for improvement in messaging and market positioning

Benefits

• Competitive salary based on experience, skills, education, and market data
• Comprehensive medical, vision, dental, and life insurance available day one (no wait)
• Wellness plan
• Generous paid time off (unused PTO rolls over each year)
• 401K retirement plan
• 10 paid company holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED