Field Service Support Specialist
About The Position
Join us today at DOC Services Inc.! For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another. Position Summary: We are seeking a detail-oriented and proactive Service Support & Scheduling team member to join our Service Department. This role is essential in ensuring the daily smooth coordination of field operations, as well as the support of technicians and district managers. The ideal candidate is organized, dependable, and able to work in a fast-paced environment with shifting priorities. HOURS: Monday - Friday 7:00 AM–4:00 PM or 7:30 AM–4:30 PM
Requirements
- Strong organizational and multitasking skills.
- Excellent communication skills with the ability to collaborate across teams.
- Ability to prioritize tasks and adapt quickly to changing needs.
- Basic computer proficiency and comfort with internal systems and tools.
- Strong computer skills with Microsoft Office and other company-related software
- High school diploma or GED required
Nice To Haves
- Experience in scheduling, service coordination, or administrative support preferred (not required).
- Customer service-type work experience is a plus
Responsibilities
- Prepare and submit the team’s daily activity report each morning by 8:00 AM.
- Review, update, and close work orders to support accurate and timely service operations.
- Partner with the District Service Manager to source and schedule welders for service and project needs.
- Coordinate travel arrangements for technicians, including processing requests, updating itineraries, checking them into flights, and troubleshooting travel issues.
- Assist with arranging rental cars, lift rentals, and other equipment as needed.
- Maintain clear and consistent communication with internal departments to support smooth scheduling and workflow.
Benefits
- Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance
- Strong 401(K) match
- Ongoing training and career development opportunities
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
