Field Service Support - American Augers Who Are We? American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour worldwide support. We enjoy coming to work because our plant is our community, we see our teammates not only as co-workers but as neighbors and family members. All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities, cities, and the world. We invite you to apply and join a team of highly skilled, and highly passionate people. Your Opportunity: The Field Service Support Specialist III offers field support for industry-leading products that leverage innovation and technology to enhance productivity for our customers. Lead site setup as subject matter expert for installations of new engineering product. Respond to and resolve technical inquiries quickly and accurately along with performing technical research to quickly identify product issues. This role will be traveling to support autonomous/robotic and GNSS machines. They will lead the coordination and execution of new site setups and training events. The field support role will be responsible for data collection and collaboration with internal and external stakeholders. Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa , regardless of expiration date, now or in the future. Work Location / Environments: This is a remote OHIO opportunity is based out of the West Salem, Ohio (American Augers Division Headquarters). Travel as required up to 50% along with appropriate expense reporting duties often with less than 24 hours notice to be dispatched to a field repair on site, trade and equipment shows, etc. (Air and highway, domestic and international). Must have the availability for domestic and/or international travel, required up to 50% percent of the time, along with appropriate expense reporting duties. Must be able to obtain and maintain an active and vaild USA passport and driver's licence at all times. Close interaction with the business channel along with internal stakeholders such as Customer Care, Training, Engineering, Marketing, Sales, Manufacturing, Sourcing and others. Empowered to make support decisions that result in equitable solutions for the channel and internal stakeholders. Handles and positions components weighing in excess of 50 pounds. Works in a variety of places: under and on top of heavy construction equipment, in tight quarters, in awkward position. Use a variety of hand and power tools including: Wrenches, screwdrivers, hammers, cutting torches, welders and impact tools. Works with hazardous materials, including solvents, oils, grease, and fuels. Outdoor environment includes work in all kinds of weather while operating and demonstrating machinery and construction site conditions such as open excavation, unimproved land and uncompleted structures, etc. Regular, extended use of the telephone and computer. Office environment part of time, regular trips to the shop and outside work. The shop and outdoor environment include physical hazards such as utilities (typically gas, electric, and water, communication and fiber optic lines) powered vehicle, bicycle and pedestrian traffic, sharp objects and moving machinery. Flexibity with rapidly changing schedules, deadlines, and other work requirements is required. Rapidly changing demands, schedules, and deadlines. Workday is often defined by customer’s job requirements