Field Service Support Engineer, SR.

Bering Straits Native Corporation • Beavercreek, OH

110d

About The Position

Arcticom, LLC, a company within the BSNC family is currently seeking a qualified Senior, Field Service Support Engineer (FSSE) to support our United States Marine Corps customers. The FSSE will be a lead Team Arcticom representative engaging Marine Corps units to address Storage Retrieval Automated Tracking Integrated System (STRATIS) requirements, identify user issues, serve as a collaboration element between Marines and software developers, support software functionality/capability development, new functionality implementation (function release support, training, troubleshooting, etc.), and develop effective working relationships with key Marine Corps personnel.

Requirements

• 8+ years' experience in the applicable field of Marine Corps logistics.
• 5+ years' experience using/managing STRATIS.
• Bachelor's degree or advanced certification.

Nice To Haves

• Knowledge of and experience with Marine Corps logistics business processes and associated IT systems, preferably Common Logistics Command and Control System (CLC2S), the Transportation Capacity Planning Tool (TCPT), and the Storage Retrieval Automated Tracking Integrated System (STRATIS).

Responsibilities

• Provide Product Owner and team members with analysis, surveys, and data gathering.
• Provide Product Owner and team members with day-to-day corporate knowledge of processes (advising) and responsibilities of Marine Corps transportation and supply ordering processes and related IT systems.
• Collaborate with other FSSEs, Subject Matter Experts (SME) and system users in data gathering, business processes, and User Acceptance Testing.
• Provide input to system documentation.
• Provide input to software functionality test scenarios.
• Responsible for attending and participating in daily team meetings, executing the assigned workload, and working within project management tools i.e., JIRA, Confluence, Microsoft 365 Suite, Microsoft Project, etc.
• Learn and/or continued development in Agile Scrum Methodology.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree