Field Service Support Engineer 2 - 2nd Shift

Intuitive Surgical•Tupelo, MS

41d

About The Position

A Field Service Support Engineer 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in an assigned region/territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills.

Requirements

Ability to Travel ~80% within the travel and expense policy (local, regional and national travel)
Reside within 30 miles of an airport and within a designated city in your assigned region
Willing to work a flex shift, second shift, or other as required by territory and management
Clean driving record
Able to lift 75 lbs and move wheeled objects up to 1200 lbs

Nice To Haves

1-3 years of Field Service Experience preferred
Associate's degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems preferred
Good written and oral communication skills
General computer skills
Excellent administrative and record keeping skills

Responsibilities

Perform all types of scheduled maintenance activities for an assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframes
Coordinate and perform system and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA standards
Complete all administrative duties including, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
Support Intuitive teams as required to facilitate company goals; e.g. Assist outside territories during times of an open territory or during absence of assigned Field Service Engineer, assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc.
Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
Complete all required training items to include, but not limited to; equipment training for all Intuitive products you may need to support, Intuitive Surgical University classes as required, and professional development courses as required by management
Maintain all aspects of a temporarily assigned territory or region to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, and supporting customer training and events as required
Conduct training sessions at ISI, training centers, and hospitals
Understand and comply with all department and company policies
Provide management with a quarterly territory review and assessment
Complete all administrative tasks in the required time frame
Ad hoc tasks assigned by management
Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity, energy, experience)