Field Service Supervisor

Empire Heating & Air Conditioning • Decatur, GA

79d • $45

About The Position

Empire Heating & Air Conditioning, serving Atlanta's residential and light commercial customers for nearly 40 years, is looking for a Field Service Supervisor to lead and support our growing team. This is a hands-on, in-the-field leadership role: you'll complete service calls, assist with complex diagnostics, and train technicians in real-world environments.

Requirements

• 5+ years of field experience in residential and light commercial HVAC service
• EPA 608 Universal Certification (Required)
• A2L Refrigerant Certification (Required)
• Daikin FIT and VRV expertise (Required)
• Strong working knowledge of airflow, duct design, and diagnostic tools
• Ability to perform and teach live performance and load calculations
• Leadership mindset with solid communication and coaching skills
• Valid driver's license with a clean record

Nice To Haves

• NATE Certification (Preferred)

Responsibilities

• Perform and support residential and light commercial HVAC service calls
• Troubleshoot and resolve advanced service and installation issues
• Act as a field mentor, especially on Daikin FIT and VRV systems
• Perform airflow diagnostics, static pressure testing, and duct performance evaluations
• Conduct live performance and capacity calculations on real systems
• Set the standard for technical excellence, communication, and professionalism
• Help coach and develop technicians while staying active in daily field operations
• Assist with field training on advanced equipment and controls for both residential and light commercial applications
• Collaborate with the office on scheduling, quality control, and customer satisfaction

Benefits

• Competitive base pay with bonuses, spiffs, and commissions
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Company-provided truck, tools, uniforms, phone, and tablet
• Ongoing training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Number of Employees: 11-50 employees