Field Service Supervisor

Lincoln Electric

302d • Remote

About The Position

Lincoln Electric Automation has an exciting opportunity for a Field Service Supervisor. The Field Service Supervisor plays a key role within the Automation team and is responsible for the consistency & quality of field service execution and development of the field service organization. This is a remote position; candidate may reside anywhere in the US and travel would be required.

Requirements

• Bachelor's degree from an accredited college or university with a minimum of 5 years of related experience OR a minimum high school diploma/GED with an additional 4+ years of product management experience.
• Recent experience in managing large remote employee-based territory.
• Experience in resource planning and managing employee performance.
• Strong written and verbal communication skills.
• Working knowledge of SAP or EPICOR.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and leadership skills with a focus on team building.
• Ability to work independently with little supervision.
• Ability to adapt to a dynamic agenda and be resourceful with strong problem-solving skills.

Responsibilities

• Develop plans and align work and resources to meet customer needs, contractual obligations, and service work within appropriate timeframes and quality expectations.
• Work cross-functionally to develop improvements to service processes and drive organizational adoption of tools to increase efficiency and effectiveness.
• Collaborate with service leadership to develop service offerings that shift the business model from reactive to proactive, focusing on customer satisfaction and engagement.
• Develop and manage remote field service team(s) where potential business is high and major customers are identified.
• Participate in development, measurement, and driving of service KPIs.
• Manage direct people responsibilities including staffing and performance development.
• Provide constructive feedback, convey performance expectations, and handle sensitive issues.
• Build and maintain relationships with internal and external business partners, including Engineering, Operations, Order & Parts, Project Management, Sales, Training, and Technical Support teams.
• Solicit and apply customer feedback to drive continuous improvement.

Benefits

• Competitive base salary
• Generous bonus plan
• Student loan repayment program
• Tuition reimbursement
• Medical/dental/vision insurance
• 401(k) with company match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree