Field Service Supervisor

NASS USA

1d•$44 - $65

About The Position

Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair. At NASS, we provide the broadest set of one-stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing. Including transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering. Job Purpose: This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment. This position requires working outdoors in all weather conditions. Occasionally work is performed near moving mechanical parts, at heights, hazardous places and is occasionally exposed to wet and/or humid conditions, temperature extremes, fumes, traffic, potential electrical shock hazards, noise pollution, and vibration.

Requirements

High School Diploma or equivalent
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Excellent organizational skills, interpersonal, verbal and written communication skills
Ability to work as a team member, as well as independently
Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).
Possession of a valid driver’s license, and able to maintain a good driving record
Must be able to crawl, climb, stand and lift up to 50 lbs.
Must be able to pass a fit for duty exam
Available for frequent overnight domestic travel and occasional international travel
Able/willing to work flexible hours, overtime, weekends, holidays and nights

Nice To Haves

5+ years of hands on experience in High Voltage testing of electrical power equipment
Scheduling experience a plus
Transformer manufacturing process experience and testing experience
Experience with the following test equipment: Doble M4100/M7100 Doble 5400 DLRO (Ductor) Megger Insulation Resistance sets Vanguard/Raytech WRM's Vanguard/Omicron CT sets
Knowledge of the following equipment: Circuit Breakers Low Voltage, Medium Voltage, High Voltage | LV/MV/HV Transformers Switchgear Motors CT's, PT's & CCVT's

Responsibilities

Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.
Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
Mentor and Field service technicians to enhance their technical skills and knowledge.
Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.