Field Service Supervisor

Scientific Games•Dover, DE

16h

About The Position

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary The Field Service Supervisor is accountable for the quality and on-time delivery of all field service activities required to support company operations. The Field Service Supervisor will be responsible for managing and scheduling of staff including new employee orientation and training, performance reviews, disciplinary actions, spare parts inventory management. Fleet management and oversight of consumable supplies within the designated area.

Requirements

An Associate’s Degree or equivalent work experience
Understanding of Lottery industry and all related computer hardware, software and communication technologies.
Must be willing and able to respond 24x7x365 to on-call events
Must possess a strong aptitude for PC hardware, Windows and MS Office
Must possess excellent verbal and written communication skills
Must possess excellent organizational skills
Must have the ability to meet deadlines while working under pressure
Must have the ability to maintain positive working relationships with staff, peers and Lottery
Must possess the ability to occasionally place and climb 24’ ladders, to work outdoors during summer and winter weather, and to lift 40-pound loads

Responsibilities

Evaluates the day-day performance of field service technicians
Performs problem diagnosis and over-the-phone assistance for technicians related to field hardware/software.
Performs on-site inspections of completed service work for quality assurance purposes
Plans and monitors the selection, training, daily work activities, and job performance of the Field Technicians.
Coordinates execution of change requests with Lottery staffs
Monitors and reports on parts inventory, including spare equipment and consumable supplies
Tracks incidents of chronic failures and coordinates root-cause resolution
Records operational information and produces statistical reports on field service activities
Ability to work with internal and external customers to assist in developing solutions to resolve recurring field issues.
Performs other duties as assigned.