Field Service Supervisor

Nikkiso Cryogenic Industries • Irvine, CA

2d

About The Position

Nikkiso Clean Energy & Industrial Gases (CE&IG) is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the LH2, LNG and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over USD 1.2B in annual revenue, 8,000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange. The successful candidate will join our field service operation that covers an installed base of over 200 cryogenic expander - compressor /expander globally. This position will lead installation, commissioning, maintenance and troubleshooting activities for our customers in the region and around the world. This is a lead field service adviser role that will supervise customer personnel whilst directing installations, start-ups, commissioning and major overhauls.

Requirements

• Mechanical Engineering degree or equivalent mechanical apprenticeship and several years’ experience in the field of turbomachinery.
• Previous experience commissioning, overhauling, maintaining and repairing cryogenic expander - compressor.
• A practical oriented engineer with both supervisory and hands on experience.
• Previous experience writing comprehensive and detailed service reports.
• A proven track record working onsite with customers and leading their personnel during installation, repair and maintenance.
• Willing and able to travel to customer sites throughout Middle East, North Africa etc.
• Excellent command of the English language additional for this role. We are also seeking someone who is fluent in other languages
• Must be Health, Safety & Environmentally focused, and promote safety in the workplace.
• Proficiency with MS Office in Word, Excel and MS Project.

Nice To Haves

• Experience in air separation plants, and gas plants are plus.

Responsibilities

• Act as the site adviser to guide and supervise customer personnel, freelancers and field service representatives in the installation, commissioning and maintenance of cryogenic expander - compressor.
• Advise service representatives to take corrective action for equipment performance problems and troubleshooting activities.
• Work in partnership with the customer and keep them thoroughly informed on the progress, performance, and any potential problems.
• Work with Aftermarket and Service departments to meet customer demands for spares parts, retrofits, service contracts and new equipment.
• Produce comprehensive service reports and present these back to Aftermarket and Service Managers in product company and the customer.
• Contribute new ideas to enhance company service and overall customer experience.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees