Field Service Supervisor

Carolina CAT - Construction•Greensboro, NC

33d

About The Position

The Service Supervisor is responsible for the performance of the local branch service department - including operations, revenues, expenses, profitability, assets, budgeting and financial management.

Requirements

Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience.
Must have previous management/supervisor experience.
Must have excellent written and verbal communication skills; be able to interact with employees and managers at all levels.
Must be self-directed, personable, service oriented individual with technical aptitudes.
Must be able to understand and manage financial statements to achieve performance goals.
Highly preferred to be proficient with DBS systems as well as Microsoft Word and Excel programs.

Responsibilities

Manage day-to-day performance of shop employees.
Manage WIP on daily basis to meet department goals.
Create safe, positive work environment for employees.
Accountability for department’s financial performance and statements.
Assist Branch Manager in creating goals and performance standards for department.
Perform mid-year and annual performance evaluation reviews for shop employees
Maintain customer contacts for Service Department.
Establish customer requirements to provide best service possible.
Communicate all requirements and options to customer (including quotations, labor and parts pricing)
Ensure customers invoice is clear and precise and is “as expected” in relation to pricing
Communicate and schedule repairs for Construction Main Shop
Manage daily workflow.
Enforce safety practices within the service department.
Set clear job expectations and communicate quote requirements to Lead Man and technicians.
Promote professional appearance of service dept. employees and service trucks.
Monitor and manage work in process to meet or better department benchmarks.
Manage daily processes to ensure procedures are followed correctly.
Training – Assess technician abilities to determine future training needs for each technician.
After hours emergency calls for service repairs as needed.
Other duties as assigned.