Field Service Supervisor

MITER Brands. • Phoenix, AZ

29d

About The Position

MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. MITER Brands also known as Western Window Systems, MI Windows & Doors and PGT Innovations, is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. We are currently looking for a Field Service Supervisor to join our team. Total Compensation: $67,711.00/Yr. - $84,600.00/Yr.

Requirements

• Five years in customer service
• Three to five years supervising team members onsite and remotely
• Experience in building successful teams
• Proficient with the MS Office Suite

Responsibilities

• Supervises a team of technicians that investigate and perform repair services at residential homes and commercial buildings ensuring services are performed safely and effectively.
• Daily management of employee schedules; including appointments route optimization and ad-hoc adjustments based on changes
• Ensures employees adhere to standard operating processes, daily performance expectations, and high levels of customer interaction
• Interacts with cross-functional department employees and supervisors to ensure customer commitments are met
• Manages employee relations issues and facilitates resolution including personnel concerns and development opportunities
• Recommend employment actions (e.g. hiring pre-screened applicants, promotions, demotions, terminations, pay changes)

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Fabricated Metal Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees