Field Service Supervisor

DOCUmation • Arlington, TX

2d

About The Position

This position is responsible for direct-field level (80-90% employee/customer direct) service management and a typical span of control of five to ten Field Technicians. Functions of the job include delivering superior service quality, financial revenue and cost management in line with budgetary goals and employee development as it may pertain to overall company objectives. The ability to interpret data-points relative to performance standards and to translate these measures into minimum individual employee performance expectations. Administering career-counseling focused on employee development as it pertains to reaching and sustaining company performance goals, customer satisfaction, financial health and other company objectives as outlined by senior management. This position is responsible for working cohesively with other functional groups / department heads to ensure the team is focused in support of the overall company vision, mission, goals and objectives.

Requirements

• Proven experience in field services or operations management
• Strong leadership, communication, and customer relations skills
• Proficiency in workforce planning and performance management
• Knowledge of budgeting and cost management
• Familiarity with technology trends in field services
• High School diploma or equivalent

Responsibilities

• Manage and lead the Field Services team to deliver exceptional customer service and achieve market performance targets.
• Oversee staffing, training, and development to ensure a skilled and balanced team; manage vacation and workload distribution.
• Coordinate with other departments to drive cohesive efforts across the branch.
• Implement and monitor quality improvement programs, administer performance management, and resolve escalated service issues.
• Manage contracts, optimize resources, and meet budget goals to support department profitability.
• Ensure the service team stays aligned with evolving technology and industry trends.
• Complete all administrative responsibilities on time and maintain professional, courteous communication with clients and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED