Field Service Supervisor - Aurora, IL
About The Position
In this role, you will manage Field Service Technicians within an assigned zone and provide high-level technical support—both remotely and on-site—for CMMs, Quick Vision systems, linear scales, and various precision measuring instruments. You will serve as a technical expert, coach, mentor, and problem solver, ensuring our customers receive exceptional service and support. What You'll Do: Provide telephone and on-site technical support for installation, operation, repair, and calibration of CMMs, QV, form products, linear scales, and other precision instruments. Serve as the expert advisor to resolve complex or escalated technical issues. Direct and scheduled field staff in collaboration with schedulers to address high-priority customer needs. Recommend technical and non-technical training to enhance technician capabilities. Evaluate technical performance and customer satisfaction through ride-along, follow-up visits, and other assessment methods. Support the selling and servicing of service agreements to help generate service revenue. Analyze and forecast repair costs and coach technicians to improve cost efficiency. Collaborate with Sales, Order Processing, and Distribution Departments to coordinate future product deliveries. Work with the Technical Support Department to resolve hardware and software issues. Document and distribute new or updated technical support content. Train technicians, distributors, and customers as needed. Perform on-site service when required. Support quality system processes, audits, and documentation requirements. Maintain the gage calibration system.
Requirements
- Business Acumen
- Team Building
- Innovation
- Results Driven
- Coaching & Development
Responsibilities
- Provide telephone and on-site technical support for installation, operation, repair, and calibration of CMMs, QV, form products, linear scales, and other precision instruments.
- Serve as the expert advisor to resolve complex or escalated technical issues.
- Direct and scheduled field staff in collaboration with schedulers to address high-priority customer needs.
- Recommend technical and non-technical training to enhance technician capabilities.
- Evaluate technical performance and customer satisfaction through ride-along, follow-up visits, and other assessment methods.
- Support the selling and servicing of service agreements to help generate service revenue.
- Analyze and forecast repair costs and coach technicians to improve cost efficiency.
- Collaborate with Sales, Order Processing, and Distribution Departments to coordinate future product deliveries.
- Work with the Technical Support Department to resolve hardware and software issues.
- Document and distribute new or updated technical support content.
- Train technicians, distributors, and customers as needed.
- Perform on-site service when required.
- Support quality system processes, audits, and documentation requirements.
- Maintain the gage calibration system.
Benefits
- Competitive Salary package
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
