Field Service Supervisor

H O PENN MACHINERY•Holtsville, NY

1d•$75,000 - $95,000

About The Position

Field Service Supervisor Holtsville, NY Pay: $75,000-$95,000/year (dependent on relevant experience) Bonus: 15% bonus potential Benefits: Medical/dental/vision insurance 401(k) with company match Holidays & competitive PTO Company provided cell phone & laptop Key Qualifications: Minimum 2 years’ management experience in directing labor, union labor preferred, will consider equivalent combination of degree and work experience Strong computer skills and comfortable with technology in order to manage service communications and related business processes Exemplary communication skills with the ability to engage customers, technicians, and leadership professionally Valid driver’s license and ability to oversee and maintain a safe, compliant field service fleet Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude Responsibilities Successfully deliver and sell service of recognized superior value by providing necessary key resources, (people, tooling, materials, equipment, and time) Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc. Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc. Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with technicians Maximize technician utilization by effectively scheduling, planning and assigning work Maximize the effective and efficient use of the service processes to provide fast and accurate service and minimize unnecessary expense Review and approve daily time cards to track and monitor technician performance against quoted hours or job standards and manage accordingly Advise Service Manager of changes in available work vs. staffing levels Continually review and improve processes Process jobs to be billed on a daily basis A culture that focuses on safety and safe work habits Be an active part in the continuous improvement of H.O. Penn’s safety culture Timely completion of any required safety training for self (including all direct/indirect reports) Adherence to all Environmental, Health, and Safety Policies Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task A high-performing workforce through effective hiring, development and retention of talent Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives Maintain the Field Service Fleet in a cost-effective and safe manner Ensure the fleet is maintained in a clean and uncluttered state Ensure the fleet and its related equipment is in sound working order & operating safety Contribute to positive customer experiences by maintaining the professionalism, appearance, and accessibility of our facilities Continually assess the appearance – including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities Qualifications Minimum 2 years’ management experience in directing labor, union labor preferred, will consider equivalent combination of degree and work experience Strong computer skills and comfortable with technology in order to manage service communications and related business processes Exemplary communication skills with the ability to engage customers, technicians, and leadership professionally Valid driver’s license and ability to oversee and maintain a safe, compliant field service fleet Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude Physical Requirements: Standing and/or sitting for prolonged periods of time Hand coordination for typing, writing, and computer use Occasional forward bending and reaching Occasional walking and climbing stairs Carrying (up to 20lbs.) Reasonable accommodations made as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.

Requirements

Minimum 2 years’ management experience in directing labor, union labor preferred, will consider equivalent combination of degree and work experience
Strong computer skills and comfortable with technology in order to manage service communications and related business processes
Exemplary communication skills with the ability to engage customers, technicians, and leadership professionally
Valid driver’s license and ability to oversee and maintain a safe, compliant field service fleet
Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude

Responsibilities

Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc.
Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with technicians
Maximize technician utilization by effectively scheduling, planning and assigning work
Review and approve daily time cards to track and monitor technician performance against quoted hours or job standards and manage accordingly
Advise Service Manager of changes in available work vs. staffing levels
Continually review and improve processes
Process jobs to be billed on a daily basis
Be an active part in the continuous improvement of H.O. Penn’s safety culture
Timely completion of any required safety training for self (including all direct/indirect reports)
Adherence to all Environmental, Health, and Safety Policies
Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task
Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
Ensure the fleet is maintained in a clean and uncluttered state
Ensure the fleet and its related equipment is in sound working order & operating safety
Continually assess the appearance – including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility
Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards
Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities