Field Service Supervisor

Teleperformance•New York, NY

About The Position

We are looking for a candidate who is a hands-on, experienced field professional with a strong technical background and a passion for leading by example. This role is ideal for someone who can effectively manage a team of five field technicians while also possessing the depth of experience needed to actively assist on service calls, troubleshoot complex issues, and step in when additional expertise is required. The successful candidate will balance people leadership with day-to-day field execution, ensuring high-quality service delivery, customer satisfaction, and operational consistency across all assigned calls. This position requires a proactive, customer-focused leader who is comfortable working independently, navigating dynamic environments, and serving as a technical resource for both technicians and clients.

Requirements

Minimum 3 years of experience in home appliance repair and/or HVAC
Minimum 2 years of supervisory or managerial experience, preferably leading field-based teams
Ability to manage 4–6 service calls per day while supporting and assisting field technicians as needed
100% local daily travel required within the New York area
Must be able to travel within a 5-mile radius in Manhattan, including use of the subway
Must be able to drive within a 25-mile radius in the Brooklyn area
Must be able to drive within a 35-mile radius in the Long Island area
Valid driver’s license required
High school diploma or GED required
Availability to work Monday–Friday, with flexibility between 7:00 AM and 5:00 PM
Availability to work overtime to accommodate service requests
Working knowledge of basic plumbing and electrical systems
Strong computer skills, including proficiency with Microsoft Office
Ability to apply basic math concepts
Strong written and verbal communication skills in English
Ability to read and interpret instructions, correspondence, and service documentation
Proven ability to multitask, prioritize, and manage time effectively
Strong customer service skills with the ability to handle difficult or escalated customer situations
Self-motivated, customer-focused, and team-oriented mindset
Must successfully pass mandatory background checks, which may include pre-employment screening, drug testing, and credit checks

Responsibilities

May be exposed to extremes in temperature, humidity or wetness when in transportation.
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, you may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces
Frequently work with biohazards for Commercial Technicians only
Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 50 pounds frequently
Physical ability to lift, pull and push products that weigh more than 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally.