Field Service Supervisor - Kansas City

Danaher Corporation • Kansas City, MO

1d • $90,000 - $120,000 • Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Field Service Supervisor for Beckman Coulter Diagnostics is responsible for assisting the District Service Manager (DSM) in the daily management of technical staff, supporting the district with service calls and preventative maintenance (PMs) while also having formal supervisory responsibilities by managing a team of field service engineers (FSEs). The supervisor models outstanding customer service through strong communication and collaboration skills both internally and with our customers. The Field Service Supervisor will provide focus on meeting and exceeding customer’s expectations, supporting sales growth, service growth and customer satisfaction. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with sales to retain base business. Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs, calibrations, instrument qualifications and shipping & receiving. This position is part of the NACO Service organization and will be located in Kansas City (Remote). At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. In this role, you will have the opportunity to:

Requirements

• High school degree with 8+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment in the laboratory OR Bachelor’s degree with 5+ years’ experience OR Master’s degree with 3+ years’ experience
• Current and clean driver’s license record
• Willing to travel approximately 25%-50% of the time

Responsibilities

• Leads weekly daily management call with district field service engineers (FSEs) and maintains KPI miss countermeasure tracking and PSP funnel
• Leads weekly management of instrument installs with IPMs and organizes/confirms resource availability to meet ship and install timeline
• Partners with coordination center to define the best strategies to support our customers
• Approves Timecards & PTO via ADP. Ensures all applicable pay laws are being followed.
• Constantly works to build the best team via employee development plans and by recruiting the best internal and external talents
• Ensures individuals on team are up to date on all compliance related activity including but not limited to work orders, compliance reporting, compliance training, and travel and expense expectations.
• Implements training plans and provides regular coaching, monitoring, and feedback sessions to track and ensure progress

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce.
• We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• Additional information about this remote work arrangement will be provided by your interview team.
• Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED