About the position
As Transportation Supervisor, you will oversee the transportation department, supervising on-site Technicians. Act as the liaison between customer service, operations and the support team.
Responsibilities
- Maintain and manage inventory supplies to ensure that adequate inventories are always maintained.
- Manage route scheduling to ensure all scheduled customers will be serviced by the end of day.
- Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties.
- Manage driver debrief process for every route.
- Ensure there is documentation for every customer transaction.
- Update route comments as required.
- Maintain a high standard of customer service as measured by key metrics.
- Manage open order report to resolve service issues.
- Manage customer interaction records to resolve service issues.
- Monitor operations and staff and recommend changes in methods, procedures, structure, and personnel.
- Monitor department work productivity, report on trends, and recommend and implement changes to improve productivity.
- Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
- Manage route vehicles, containers, PDT’s and printers.
- Select, train, and develop an effective and efficient staff.
- Establish and communicate performance standards and objectives; conduct performance appraisals.
- Recommend salary adjustments, promotions, transfers, and dismissals.
- Coach employees on educational and job opportunities.
- Conduct team meetings to keep staff informed of current problems, changes, and new developments.
- Perform 'ride a-longs' to ensure CSRs operate safely and efficiently.
- Conduct 'spot checks' to reinforce proper CSR behavior.
- Perform pre-employment screening activities and new CSR orientation.
- Complete daily yard walk.
- Track and input DOT hours/JJ Keller.
- Administer Company policies and procedures and ensure compliance and safety.
- Monitor and ensure that employees are performing their functions safely and productively.
- Conduct regularly scheduled safety meetings.
- Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports.
- Perform other reasonably related tasks as assigned by management.
Requirements
- High school diploma or GED
- 3+ years of experience driving with CDL B license
- 2+ years of supervisory experience
- Experience using an integrated fleet, driver and compliance management software
- Strong computer skills, proficient with Microsoft programs
Nice-to-haves
- In depth knowledge of DOT regulations
- Experience with JJ Keller software
- Experience in hazardous waste industry
- Ability to sit for extended periods of time
- Ability to deal politely and professionally with customers and/or coworkers
- Ability to manage several tasks at once to meet deadlines
- Ability to use a computer to communicate, create, and access information
Benefits
- Health benefits available Day 1
- 401k available Day 1
- 10+ paid holidays/year
- Free HAZWOPER training and certification
- Overtime opportunities
- Ability to be cross-trained into different roles
