Field Service Supervisor (Semiconductor)

Thermo Fisher Scientific

1d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Our Materials and Structural Analysis team provides groundbreaking solutions for microscopy and microanalysis. With cutting-edge scanning and transmission electron microscopes, DualBeam focused ion beam scanning electron microscopes (FIB-SEMs), and sophisticated software, we empower our customers to achieve stunning high-resolution imaging and comprehensive analysis. Transform questions into actionable data with us and drive innovation forward. DESCRIPTION: Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Supervisor in our Materials and Structural Analysis Division (MSD), you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment, including electron microscopes. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science and pushing the boundaries of microscopy and microanalysis.

Requirements

• Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments, particularly electron microscopes and related equipment
• Preferred Fields of Study: Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field
• Ongoing technical training and certifications required
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems, especially those related to electron microscopy
• Strong diagnostic and problem-solving abilities for hardware and software issues in advanced microscopy systems
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Professional working proficiency in English; additional languages beneficial
• Ability to read and interpret technical documentation, schematics, and engineering drawings related to electron microscopes and microanalysis equipment
• Proficiency with Windows operating systems, networking, and standard business software
• Valid driver's license and ability to travel 25-50% to customer sites in the Austin, TX area and potentially beyond
• Physical ability to lift up to 50 lbs and work in laboratory and cleanroom environments
• Ability to work independently while maintaining strong team collaboration
• Availability to respond to urgent customer needs
• Must follow all safety protocols and be able to work in cleanroom environments when required

Nice To Haves

• Experience mentoring and training others in the use of advanced microscopy equipment preferred

Responsibilities

• Provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment, including electron microscopes.
• Deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities.
• Resolve complex issues.
• Conduct preventive maintenance.
• Train users to ensure optimal system performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees