Field Service Supervisor - Gas Meter in Winston Salem, NC

Honeywell•Kernersville, NC

About The Position

As a Gas Meter Supervisor here at Honeywell, you will lead a team of gas meter installers, ensuring all meters both residential and commercial, complying with state and federal regulations. This role will require solid understanding of the process, procedure and system to produce high quality work. You will solve moderately complex problems and consider alternative solutions to potential issues, before making a recommendation on the path forward. Additionally, you will use analytical skills and judgment to recommend the best solution. You will be responsible for planning and working with management to meet business goals and objectives in addition to maintaining compliance while providing best in class customer service. It is expected that your decisions will impact on the quality, efficiency and effectiveness of the projects. You will report directly to our operations Manager and you’ll work out of our Winston-Salem, NC . With the ability to travel as needed.

Requirements

5 or more years of experience in gas industry focused on capital construction and maintenance and /or experience in field inspection activities, project control activities, process improvements, business systems.
Outstanding interpersonal skills for establishing and maintaining effective working relationships
Contract and performance management capabilities
Operator Qualifications knowledge

Responsibilities

Supervising day-to-day and long-range activities for a team of hourly and professional employees both represented and non-represented.
Prioritizing and assigning resources to ensure tasks are completed in a timely manner and team project goals and operational objectives are met in accordance with applicable regulations, policies and procedures.
Coordinating with other supervisors and teams to meet requirements
Provide coaching, training and developing team members on tasks, skill proficiency and performance on a routine basis.
Maintain customer satisfaction through timely and thorough communication
Participates in and facilitates the interviewing, hiring and onboarding of new employees in partnership with HR.
Work with Manager and other team members to develop and implement strategies to optimize field service operations and improve customer satisfaction
Assign and schedule field service technicians to meet customer demands and service level agreements
May work extended hours beyond normal business hours as needed.
Champion Quality Assurance and Quality Control on all projects.
Drive results through performance management of external and indirect resources including setting expectations, evaluating results and taking corrective action as needed.
Follows organizational policies and procedures
Monitor budget variances and act when and where needed
Review and approve work orders, progress reports, field, invoices, as built record and bid contras to ensure compliance with company standards and policies
Coordinate with internal and external service providers and support other units to act in the field and ensure that work is performed as planned and scheduled
Supervise staff selection, development and retention.
Establish and monitors work goals and objectives
Strong communication skills with all levels of the organization

Benefits

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

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