Field Service Supervisor - COP

Deutsche Post DHL Group • Coppell, TX

470d

About The Position

DHL is seeking a qualified Field Service Supervisor to oversee the movement of parcels by air and ground, focusing on international import and export operations. This role is crucial in ensuring that daily operational activities are expedited effectively, leading to high client satisfaction while adhering to company policies. The Field Service Supervisor will supervise airport ramp operations, which include the loading and unloading of cargo aircraft, and will ensure compliance with internal regulations. Additionally, the supervisor will manage warehouse sort operations for processing international shipments and oversee back office staff responsible for monitoring flights and ensuring effective communication within the network. The Field Service Supervisor will also be responsible for developing and managing relationships with business partners, implementing special projects, and ensuring that quality systems are maintained within their area of responsibility. This position requires a focus on managing Key Performance Indicators (KPIs) and cost levels, assisting in annual budget preparation, and providing technical product assistance to staff. The supervisor will advise staff on changes to company policies and goals, and will be responsible for supervising a unionized workforce of 8-12 staff members, which includes hiring, coaching, training, and performance management. In this role, the Field Service Supervisor will be challenged to motivate themselves and their team to exceed standards and achieve extraordinary results. They will need to recommend process improvements and develop solutions to operational issues, ensuring a steady workflow and productivity while meeting service and productivity standards. Heavy use of Microsoft Office products, particularly Excel and Outlook, will be required in day-to-day activities, and the supervisor will provide guidance and training to their team.