Field Service Supervisor - Ag

Ziegler Caterpillar • Mankato, MN

111d • $72,700 - $109,100

About The Position

Ziegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers’ needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership and coaching will be key.

Requirements

• 2-year technical degree strongly preferred; High school degree required
• 5+ years of relevant diesel equipment knowledge strongly preferred
• 3+ years in a lead or supervisory position preferred
• Good computer skills required (MS Office products)
• Strong communication, customer service, and organizational skills required
• Ability to problem solve and think creatively to take care of customers in the most efficient way required
• Committed to serving our customers
• Ability to hire, build, and support team of high performing Technicians

Responsibilities

• Take field service customer calls
• Seek approval from customer on additional work request details
• Collaboration on invoice disputes, service call details, and additional segments
• Open service calls and segments
• Order parts on service calls as appropriate
• Dispatch Field Service Technicians
• Approve employee time (in Workday or D365)
• Monitor service calls to ensure estimates are met
• Troubleshoot parts availability issues
• Manage field truck utilization
• Complete incident reports as needed
• Conduct Field Service Truck inspections (daily, weekly, monthly) for safety and contamination control
• Conduct regular site visits to ensure all appropriate PPE is used and all safety standards are followed
• Work with employees to create a safety accountability plan, as needed
• Hold regular safety meetings
• Provide after-hours support to customers
• Provide input on what parts should be inventoried at the branch
• Stay up to date on new equipment/products and technical hot topics
• Answer technician questions about specific service calls and segments
• Conduct coaching and/or performance action conversations, as needed
• Hold regular team meetings (updates, safety trends/hot topics, priorities, etc.)
• Monitor and enforce employee training completion
• Plan training for technicians based on the needs of the customers and the shops
• Build team moral through routine conversation, team lunches, trainings, etc.
• Interview candidates
• Hire technicians
• Oversee the onboarding of new technicians
• Complete annual employee performance reviews
• Maintain employee records in Workday (PTO, Time, terminations, training, etc.)
• Stay up to date on company policies and HR memos
• Support employees career development
• Answer questions on company/job benefits or appropriately direct employees
• Work with HR for any necessary employee accommodation or leave situations
• Work with Workers Compensation for any restricted work accommodations

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees