Field Service/Start-Up Engineer, Contract

TEL•Deer Valley, AZ

2d•Onsite

About The Position

Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.

Requirements

Ability to troubleshoot and repair mechanical and electrical equipment
Ability to communicate effectively both orally and in writing
Ability to adhere to processes, policies, and procedures
Familiarity using diagnostic tools, testing equipment, and software applications to identify and resolve technical issues
Ability to adapt to changing circumstances, work effectively in various environments, and handle unexpected challenges
Ability to explain technical concepts to customers clearly and concisely
Strong organizational skills with the ability to maintain accurate records, document service activities, and prepare reports
Flexibility to travel frequently to customer sites, often on short notice
High School Diploma or equivalent
1 years of relevant industry experience
Valid driver's license and clean driving record

Responsibilities

Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
Carry out equipment inspections and preventive maintenance activities
Accurately document all service activities, including service reports, equipment repair records, and customer communications
Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance
Actively foster a culture that emphasizes safety and quality
Take proactive measures to identify and address potential risks, while also integrating corporate social responsibility (CSR) principles into daily operations and decision-making processes
Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training