Field Service Staff Manager

Innio

278d • Remote

About The Position

The Field Service Staff Manager will be responsible for the territory of NY, NJ and MA and have direct management responsibility of the Field Services staff. This is a remote position, ideally located near Bristol, PA or the greater New York or Northern New Jersey area with occasional travel to our Bristol, PA offices.

Requirements

• Several years of experience in the electrical and/or mechanical field, preferably in plant engineering or the energy sector.
• Completed technical or electrical/electronic vocational training.
• Excellent written and spoken communication skills in English.
• High degree of flexibility and resilience.
• Ability to motivate employees internally.
• Ability to analyze and optimize processes and procedures.
• High degree of customer orientation, problem-solving and negotiating competences.
• Confident handling of Oracle and Microsoft applications.
• Willingness to travel.

Nice To Haves

• Knowledge of gas engine series of the Jenbacher products.

Responsibilities

• Direct management of the Field Service Technicians and Work Preparators within the dedicated service region NY/NJ and MA.
• Ensure quality of work, profitability, target agreements, employee development, EHS and customer satisfaction.
• Classify service technicians according to their qualifications in the service region.
• Oversee the quality of work execution of Customer Contractual obligations, repairs, overhauls and warranty procedures across all product lines.
• Collaborate in the strategic planning of the service region.
• Ensure compliance with work safety guidelines for all subordinate employees and contractors.
• Support the Service Sales Manager by developing and introducing standardized processes.
• Collect and forward feedback from service technicians and customers to improve market reputation.
• Work closely with Service Area Managers to meet customer requirements with high quality, timely service.
• Optimize costs of service calls and fulfill service contract requirements.
• Escalate complex technical issues to the Technical Services Group.
• Implement and comply with all safety-relevant requirements.
• Increase customer satisfaction by ensuring fast response times and provision of necessary service know-how.
• Review Technician time cards and hours billed.
• Ensure on-time job closing in collaboration with operations staff.

What This Job Offers

• Career Level: Manager
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed