Field Service Staff Manager

INNIO•Bristol, PA

1d•Hybrid

About The Position

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry first along with the power of digital innovation, we will continue to deliver for the future. It’s time to take engines to a place no one else can. Welcome to a World of Innovation and Inspiration. Welcome to INNIO! Northeast-Western Energy Systems USA (NES WES), a division of INNIO, provides fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems. NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries. Do you want to make a difference with your work? Take your career to the next level and join our team now! Location: This is a hybrid remote position, ideally location is near Bristol, PA or greater New York or Northern New Jersey area with occasional travel to our Bristol, PA offices. Office presence at the Bristol PA location is required.

Requirements

Several years of experience in the electrical and/or mechanical field (preferably in plant engineering / energy sector) and in service (preferably)
Previous manager or lead experience in an industrial setting
Completed technical or electrical / electronic vocational training
Excellent written and spoken communication skills in English
High degree of flexibility and resilience
Ability to motivate employees internally
Ability to analyze and optimize processes and procedures
High degree of customer orientation, problem-solving and negotiating competences
Confident handling of Oracle and Microsoft applications
Knowledge of gas engine series of the Jenbacher products
Willingness to travel

Responsibilities

Direct management of the onsite operators within the dedicated operational region NY/PA and CA (KPIs: quality of work; profitability; target agreements; employee development; EHS and customer satisfaction).
Responsibility for the quality of work execution of Customer Contractual obligations; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP.
Collaboration in the strategic planning of the operational region.
Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.
Supporting the Service Team by developing and introducing standardized processes.
Working closely with the Service Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities).
Cost optimization of service calls and fulfilment of service contract requirements.
Escalation of complex technical issues to the Technical Services Group
Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).
Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how.
Review Operator timecards and hours billed
Ensure, on time job closing in working with operations staff
Ability to manage multiple sites remotely while completing routine sites visits to all sites within the operational fleet