Field Service Specialist II

Waters Corporation • Caguas, PR

99d

About The Position

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite. As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the XXX area.

Requirements

• BS/BA in Chemistry or Biology, engineering or other science related field
• 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel for training

Nice To Haves

• Strong customer focus
• Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
• Personal sense of integrity and trust
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain collaborative relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports on a daily basis to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees