Field Service Specialist, 50% Travel - The Toro Company

Toro • Minneapolis, MN

267d • $76,700 - $100,000 • Onsite

About The Position

The Field Service Support Specialist (50% Travel required) will be traveling to support autonomous/robotic and GNSS machines. The immediate need will be to lead and execute customer site setup, maintain prototype machine up time and data collection. The field support will continue to be required to collaborate with distribution SMEs for coaching and mentoring on new technology. They are learning from field experience and providing feedback to the Technology Service Manager. They will support industry-leading products in the field, that leverage innovation and technology to enhance productivity for our customers. They are the Lead site setup as subject matter expert for installations of new engineering product; respond to and resolve technical inquiries quickly and accurately along with performing technical research to quickly identify product issues, and provide technical product support.

Requirements

• Bachelors degree in a technical discipline or equivalent experience in related industry.
• At least two (2) to seven (7+) years prior experience in customer support or training environment.
• Must have the availability for domestic and/or international travel, required up to 50% percent of the time.
• Must have ability to acquire and maintain a valid driver's license and passport.
• Must possess a high degree of technical aptitude in technologies such as: electrical, electronic control systems, CAN, hybrid technology, global positioning systems and augmented/virtual reality (AR/VR).
• Proficient at reading specifications or technical documents and electrical/hydraulic schematics.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong technical skills in PC operating systems, applications, hardware systems, protocols, and software licenses.
• Extensive application support experience required with proven hardware technical planning and development.
• Customer support experience necessary with a proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals.
• Time management, multi-tasking and organizational skills/experience required.

Nice To Haves

• Experience in a distributor or dealer channel environment preferred.

Responsibilities

• Partner with Engineering and Distribution to setup new customer locations for Autonomous machines and establish sustainable processes.
• Travel to location for site assessment, property mapping and setup.
• Be a Toro advocate and demonstrate technical expertise for customers and distributors.
• Capture comprehensive and critical data related to digital and autonomous issues.
• Actively interface with external and internal departments to resolve difficult technical issues.
• Partner with Aftermarket Service Team, TAC and Distributor SMEs in testing and validating new workflow processes within distributor facilities.
• Drive new processes and business model with distribution.
• Provide subject matter input for technical training development for external and internal.
• Work independently with high levels of initiative.
• Field support for escalated issues from Digital and Autonomous product.

Benefits

• Competitive salary.
• Affordable and top-tier medical/dental/vision plan.
• 401k.
• Onsite café serving breakfast and lunch.
• Complimentary use of onsite fitness facility.
• Mental health and financial health resources.
• 20 hours of paid time to volunteer in the community.
• Flexible summer schedule allowing early leave on Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree