Field Service Software Technician

Strategic HR Client•Cincinnati, OH

10d

About The Position

We are seeking a skilled and detail-oriented Field Service Software Technician (Robotics - Automation) to join our team. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of robotic systems and automated equipment. This role plays a crucial part in ensuring operational efficiency, safety, and productivity in our automated processes. You will be traveling to client sites up to 70% of the time.

Requirements

Associate degree or technical certification in Robotics, Mechatronics, Industrial Automation, or a related field.
2+ years of hands-on experience in robotics maintenance or automation systems preferred.
Strong understanding of mechanical, electrical, and control systems.
Ability to use diagnostic tools, multimeters, and PLC interfaces.
Excellent problem-solving skills and attention to detail.
Strong communication and teamwork abilities.
Willingness to work flexible hours, including weekends or on-call shifts, if necessary.
Ability to find root cause of a problem applying methodology
Capable communicator who works well in a team environment, customer oriented
Clear technical writing skills for machine operating instructions and controls documentation.

Nice To Haves

Familiarity with industrial robot brands such as FANUC, ABB, KUKA, or Yaskawa is a plus.

Responsibilities

Install, configure, and calibrate robotic systems and related machinery (conveyors, pneumatics, sensors, etc.)
Program, troubleshoot, and support PLC systems, with specific focus on Rockwell Automation (Allen-Bradley) platforms
Perform routine maintenance and preventive checks on robotic equipment
Troubleshoot and repair mechanical, electrical, software, and process control issues in automation systems
Read and interpret schematics, technical manuals, and wiring diagrams
Monitor robotic systems for operational accuracy, performance, and safety compliance
Collaborate with engineers and programmers to integrate or upgrade robotic systems
Validate implementation of electrical and pneumatic devices to meet customer acceptance standards
Calibrate, test, and troubleshoot control circuits, components, and instruments
Maintain configuration control of PLC source code and assist in control solution development
Develop and maintain technical documentation and standard operating procedures (SOPs)
Train operators and technicians on basic robotic functions and safety protocols
Serve as the on-site and remote technical support representative for Fameccanica equipment
Act as the Fameccanica interface at customer plants, ensuring a professional and solution-focused presence
Understand and gather customer needs to support retrofitting, upgrading, or refurbishing existing equipment
Assist in defining the scope and strategy for automation projects in collaboration with internal teams
Maintain detailed service records, repair logs, and maintenance schedules
Report valuable technical insights from customer sites back to the Fameccanica technical community
Support the Customer Service team in promoting spare parts sales during customer visits