Field Service Scheduling Coordinator II

Bio-Rad Laboratories

84d • $48,700 - $83,300 • Remote

About The Position

The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities.

Requirements

• Education: High School Diploma or equivalent.
• Previous Customer Service experience preferred.
• Computer Skills: Basic to intermediate MS office including Teams, Outlook, SharePoint.
• Strong analytical, organization, reading, writing skills.
• Good to excellent time management skills.
• SAP/ServiceMax/SalesForce experience is strongly preferred.
• Ability to work independently and take initiative in a fully remote work environment.

Responsibilities

• Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time.
• Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls.
• Positively impact CSAT (Customer Satisfaction) and other performance metrics.
• Increase scheduling efficiency by having visibility to open work orders.
• Contribute to increasing customer instrument 'uptime.'

Benefits

• Competitive medical plans for you and your family.
• Free HSA funds.
• New fertility offering with stipend.
• Group life and disability.
• Paid parental leave.
• 401k plus profit sharing.
• Employee stock purchase program.
• New upgraded and streamlined mental health platform.
• Extensive learning and development opportunities.
• Education benefits.
• Student debt relief program.
• Pet insurance.
• Wellness challenges and support.
• Paid time off.
• Employee Resource Groups (ERG's).

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED