Copy of Field Service Representative I - 3rd Shift

Kreg Therapeutics LLC•Arbutus, MD

49d•Onsite

About The Position

Our mission is to help hospitals improve the management and outcomes of their most complex patients. Kreg’s Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg’s offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients. The Field Service Representative (FSR) will report directly to the Operations Manager & Supervisors in each market. This position is responsible for the delivery, service, and pick-up of Kreg Therapeutics’ rental medical equipment. FSR’s must be able to communicate with Central Dispatch and mindfully assist with customer needs. FSR’s prepare equipment for patient use with meticulous maintenance, disinfecting and testing. This role will report directly to the UMMC campus for work.

Requirements

A valid Driver’s License
Ability to travel overnight at times for product transfers within markets
Able to pass a criminal background check & preliminary/random drug screening
Availability to operate in a 24/7 environment on a specific shift
The capability to lift 50 lbs., loading /driving box trucks, moving large medical devices, working with medically complex patients at the bedside in the facility

Nice To Haves

Previous experience in a service industry is a plus
Proven leadership
Strong written and verbal communications and customer service skill

Responsibilities

Deliver, service and pick-up medical equipment from facilities.
Become skilled at testing, troubleshooting, repairing, operating all Kreg Therapeutics products.
Maintain company vehicles in a clean and orderly manner.
Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
Accurately complete daily reporting requirements.
Initiate and maintain positive interactions with all customers.
Responsible for completing orders in the designated time frame.
Meet all competency expectations to operate a 26-foot box truck. Meets all company safe driving expectations.
Always maintain communication with central dispatch regarding customer orders.