Field Service Representative

Solar Turbines

20h•$65,000 - $85,000•Onsite

About The Position

Caterpillar Inc. is seeking a Field Service Representative to install, maintain, and troubleshoot equipment at customer locations. This role involves on-site preventive maintenance, inspection services, call-out services, and commissioning activities on turbomachinery and package systems. The position is with Solar Turbines Incorporated, a wholly owned subsidiary of Caterpillar Inc., headquartered in San Diego, California. Solar Turbines manufactures mid-sized industrial gas turbines and provides energy solutions, including gas turbine-powered compressor sets, mechanical drive packages, and generator sets, used in natural gas, crude oil, electricity generation, and processing applications. The company emphasizes a culture where individual contributions are valued, diversity is encouraged, and safety is paramount, with a global team of over 9,000 employees dedicated to innovative, sustainable energy solutions.

Requirements

Degree or equivalent experience desired
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner (Service Excellence)
Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals (Initiative)
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations (Problem Solving)
Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants (Mechanical Maintenance - Power Supply)
Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons (Mechanical Maintenance (Oil and Gas))
Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards (Safety (Oil and Gas))
Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls (Programmable Logic Controller (PLC))
Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment (Troubleshooting Technical Problems)
Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation
Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)
Be able to obtain a legal Transportation Worker's Identification Credential

Responsibilities

Install, maintain and troubleshoot equipment at the customer's location using a set of tools, parts and technical diagrams
Perform on-site preventive maintenance and inspection service work
Perform call-out services
Perform commissioning activities on turbomachinery and package systems
Use a variety of test equipment to diagnose and identify malfunctions
Refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor
Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts
Utilize digital tools and systems
Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor
Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures