Field Service Representative

Ecolab • Valparaiso, IN

1d • Onsite

About The Position

Join Ecolab’s team as a Field Service Representative II, where your hands-on skills and customer-first mindset will contribute to a more sustainable future. Nalco Water, an Ecolab company, is dedicated to helping customers conserve water, serving industries from food & beverage to mining and manufacturing with innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. This role involves working independently in the field, building trusted relationships with customers, and delivering solutions that protect vital resources and improve operational performance for water treatment and disinfection systems across various industries. Ecolab, a global sustainability leader with 48,000 associates, builds on a century of innovation to deliver comprehensive science-based solutions, data-driven insights, and world-class service. The company aims to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in over 170 countries. Ecolab's solutions enhance operational efficiency, contribute to sustainability, and positively impact public health, while the company fosters a talent-first philosophy and embraces a beginner's mindset to continuously seek innovative solutions.

Requirements

• High school diploma or equivalent
• 2 years of experience in water treatment or an industrial/mechanical environment
• Position requires a current and valid Driver’s License with no restrictions
• No immigration sponsorship available for this position
• Lifting up to 50 pounds
• Exposure to hot, cold, noisy, or dirty environments
• Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

Nice To Haves

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, wastewater treatment, pretreatment systems
• Proficiency with Microsoft Office Suite

Responsibilities

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Install, calibrate, and maintain chemical feed equipment and process monitoring and automation equipment at customer accounts
• Optimization, monitoring and servicing of reverse osmosis and water softener systems

Benefits

• Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees