Field Service Representative

Saab • East Syracuse, NY

6d

About The Position

Saab, Inc. is seeking experienced Field Service Representatives with technical background and experience in operating, maintaining, troubleshooting, and/or repairing Radars, Air and Missile Defense, Command and Control (C2), or other advanced weapons systems. This hands-on role requires extensive short-notice travel, with some assignments lasting more than two months. Candidates must be able to work effectively in demanding operational environments, both independently and as part of a team. The ideal candidate possesses strong technical problem-solving skills, a desire to help others, and comfort training customers in both formal and on-the-job settings. Experience in a Military Occupational Specialty (MOS) or Air Force Specialty Code (AFSC) supporting advanced weapons systems such as: 14X, 1CX, 1D7, 1Z3, 2171, 2848, 2887, Electronics Technician or Fire Controlman. This position offers the opportunity to work with cutting-edge defense technologies and contribute directly to mission success.

Requirements

• High School Diploma, or BA/BS degree in an engineering discipline is preferred.
• 2+ years of experience in a related field OR 4+ years of relevant military service as an Air Defense or Battle Management system operator/maintainer.
• Must hold, or have previously held, a U.S. DoD SECRET Clearance.
• Must be capable of lifting and removing/replacing components weighing up to 50 pounds

Nice To Haves

• Experience operating, maintaining, troubleshooting and/or repairing complex weapon and/or command and control components.
• Ability to perform preventive and corrective maintenance actions in accordance with established procedures.
• Ability to identify, develop, and execute system troubleshooting or maintenance actions that go beyond the scope of written procedures.
• Strong problem-solving and analytical skills applied to diagnosing and repairing radar components, hardware, and operating systems.
• Proficiency with common diagnostic test equipment, including digital multimeters (DMM) and oscilloscopes.
• Recognizes performance degradation and provides actionable recommendations to restore or enhance system efficiency.

Responsibilities

• Diagnosing, troubleshooting, repairing, and debugging complex systems utilizing manuals, schematics, and reach back support for various electro/mechanical issues that may arise.
• Troubleshooting and resolving complex issues independently or in collaboration with others.
• Reporting design, reliability, and maintenance problems or bugs to design and software engineering teams.
• Serving as the primary interface with customers while on site.
• Supporting other company functional areas such as customer installation and training.
• Delivering training to customers on the operation and maintenance of Saab products.

Benefits

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees