Field Service Representative

Sweve Tech•Houston, TX

12d•$60,000 - $75,000•Remote

About The Position

Great people make Sweve Tech LTD a great company. Field Service Representatives plays an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Sweve Tech! Is this you? We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Sweve Tech provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime). This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. As a Field Service Representative, a typical day for you might include: Pre-site, startup, repair, preventive maintenance, and field modification of equipment Problem solving with customers, electricians, sales partners, technical support, District Service Completion of field service reports, expense reports, preventive maintenance, and startup data sheets Manager and/or Regional Service Director to resolve complex escalated issues Continuous learning and training on various products both in the field and in the classroom On some days, you may even: Travel throughout the region for local customer support or even countrywide travel Assist the Field Project Manager on larger system startups Act on behalf of the District Service Manager to resolve operational issues as required What we do at Sweve Tech LTD Founded with a mission to shake up the industry and be a global leader, Sweve Tech Ltd specializes in electrical and electronics engineering, Civil Engineering, Building and Maintenance serving clients across continents. Whether its installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems we are here to future-proof businesses and our customer base. Lets just say, when it comes to innovative solutions, Sweve Tech is always a step ahead.

Requirements

A vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience.
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and theory of operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
The capacity to move service equipment weighing up to 50 pounds

Responsibilities

Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or even countrywide travel
Assist the Field Project Manager on larger system startups
Act on behalf of the District Service Manager to resolve operational issues as required