Field Service Representative

white banner•Syracuse, NY

44d

About The Position

TransCanada Turbines (TCT) is the sole authorized overhaul, repair and maintenance service provider for Siemens Energy and General Electric (GE) aeroderivative industrial gas turbines, serving an expanding international client base. TCT’s key strength is our people, who offer quality and flexibility that only an independent organization can provide. We are currently looking for an experienced Field Service Representative to join our growing Field Service team in Syracuse. Duties The duties may include but will not be limited to the following: Support Depot based activities to accomplish the repair and overhaul of General Electric and Siemens industrial gas turbines, ensuring that this work is carried out in accordance with the applicable OEM manuals, TCT specifications and procedures, and standard industry practices. Perform in field maintenance, repairs, inspections, unit installations, commissioning, and any other in field service activities as required. Perform in field maintenance and modifications on control systems, packages and ancillary equipment. Help to ensure that customer expectations are met, in terms of delivery, cost, quality and responsiveness. Work with the engine team(s) to ensure a focused, constructive and communicative working environment, delivering high levels of personal and company performance. Monitor and maintain tooling and equipment. Ensure that this equipment is kept in a safe reliable working order. Remove from service any tool or equipment found to be defective. Make recommendations on tooling and equipment to be provisioned for a gas generator field service group. Monitor field service activities to ensure that they are carried out in a healthy, safe, and environmentally conscience manner, per TCT policies and procedures. Take steps to correct any condition that violates this fundamental principle. Recognize and ensure adherence to customer policies. Make recommendations on policy and procedures to improve field service, shop productivity and the profit of the company in general, as well as contributing to continuous improvement initiatives. Work with the Repair and Overhaul Project Managers to ensure that their objectives are met. Assist with the set-up of a field service capability, providing operational and maintenance support. Report on business development and field service issues/progress on a regular basis, as defined by the Manager, Field Service. Work with marketing, trading, and supply partners where necessary to achieve goals of TransCanada Turbines and assist in developing and improving customer relations wherever possible. Represent TransCanada Turbines in any and all activities, as requested by the Manager, Field Service. Increase knowledge of the HSE Policy and Manual and maintain a positive attitude towards the health and safety of myself and my coworkers. Take ownership of HSE issues and demonstrate enthusiasm and support for HSE. Other duties as directed by the Manager, Field Service.

Requirements

Mechanical aptitude or related experience will be considered.
Must be willing to travel for extended periods of time with little notice.
Post offer background check, medical and drug screen is required
Must possess a valid Driver’s License and Passport
Employee and team flexibility is of prime importance to TransCanada Turbines. It is important that all employees are willing and able to assist with any activity, at any time, as necessary to support the needs of a changing and demanding customer base in the gas turbine repair and overhaul business.
The ability to travel globally is a requirement for the Field Service Representative at TransCanada Turbines.

Responsibilities

Support Depot based activities to accomplish the repair and overhaul of General Electric and Siemens industrial gas turbines, ensuring that this work is carried out in accordance with the applicable OEM manuals, TCT specifications and procedures, and standard industry practices.
Perform in field maintenance, repairs, inspections, unit installations, commissioning, and any other in field service activities as required.
Perform in field maintenance and modifications on control systems, packages and ancillary equipment.
Help to ensure that customer expectations are met, in terms of delivery, cost, quality and responsiveness.
Work with the engine team(s) to ensure a focused, constructive and communicative working environment, delivering high levels of personal and company performance.
Monitor and maintain tooling and equipment.
Ensure that this equipment is kept in a safe reliable working order.
Remove from service any tool or equipment found to be defective.
Make recommendations on tooling and equipment to be provisioned for a gas generator field service group.
Monitor field service activities to ensure that they are carried out in a healthy, safe, and environmentally conscience manner, per TCT policies and procedures.
Take steps to correct any condition that violates this fundamental principle.
Recognize and ensure adherence to customer policies.
Make recommendations on policy and procedures to improve field service, shop productivity and the profit of the company in general, as well as contributing to continuous improvement initiatives.
Work with the Repair and Overhaul Project Managers to ensure that their objectives are met.
Assist with the set-up of a field service capability, providing operational and maintenance support.
Report on business development and field service issues/progress on a regular basis, as defined by the Manager, Field Service.
Work with marketing, trading, and supply partners where necessary to achieve goals of TransCanada Turbines and assist in developing and improving customer relations wherever possible.
Represent TransCanada Turbines in any and all activities, as requested by the Manager, Field Service.
Increase knowledge of the HSE Policy and Manual and maintain a positive attitude towards the health and safety of myself and my coworkers.
Take ownership of HSE issues and demonstrate enthusiasm and support for HSE.
Other duties as directed by the Manager, Field Service.

Benefits

Competitive compensation package
Shared cost extended health and dental benefit plan
Company paid RRSP contributions – no match required
Annual bonus
Three (3) Weeks’ Paid Vacation (Prorated in first year)
Employee Assistance Program
Free parking
Culture that values trust, open communication, safety, integrity, and accountability
Opportunity to gain hands-on experience in a locally operated business with a global reach
Climate controlled facility and a clean working shop, focused on safety
Emphasis on employee training and professional development