Field Service Representative

Veolia • Toms River, NJ

13d • $33 - $33

About The Position

Position Purpose: The Field Service Representative (FSR) performs a variety of duties in association with water meters, service connections and customer contact while adhering to and complying with company procedures, safety policies, and regulatory guidelines.

Requirements

• High School Diploma/GED is required.
• Minimum one (1) year experience in water distribution operations preferred.
• Valid state driver's license required.
• Strong critical thinking and troubleshooting skills, with a focus on resolving technical challenges effectively.
• Proficiency in basic mathematical calculations.
• Strong verbal and written communication skills.
• Willingness to complete skills assessment test when requested.
• Working knowledge or the ability to obtain water distribution systems, including cross connection and backflow prevention principles.
• Ability to lift and carry up to 50 pounds.
• Physical capability to climb, bend, and maneuver in confined spaces.

Nice To Haves

• Previous meter reading experience preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Service Activation/Termination : Ability to perform water service activations and terminations.
• Meter Management : Installing, removing, and maintaining water meters of various sizes, including endpoint devices.
• Field Investigation : Conducting investigations in the field to identify issues.
• Leak Detection & Assessment : Performing leak detection and assessing the extent of leaks.
• Infrastructure Repair : Replacing and repairing associated meter infrastructure.
• Tool & Equipment Operation : Effectively operating various hand tools (pumps, wrenches, drills, torches, valve wrenches, metal detectors, etc.) and equipment (meters, backflow preventers, etc.).
• On-Site Premise Verification : Performing on-site investigations to ensure accurate metering of service provided.
• Utilize company technology for work orders.
• Maintain and troubleshoot/repair metering or field issues.
• Handle equipment installation and maintenance.
• Ability to diagnose and resolve customer issues related to water service levels (pressure, flow, etc.) and provide appropriate solutions.
• Work with backflow preventers and related devices.
• Manage metering inventory as needed.
• Data Management : Record accurate meter readings.
• Clearly document service activities and field conditions per company standards.
• Complete required reports and time records.
• Track equipment status and maintenance needs.
• Customer Service : Provide professional customer interaction.
• Address service and billing inquiries.
• Communicate effectively with public.
• Compliance & Safety : Follow company safety protocols.
• Maintain proper work procedures.
• Work independently and under supervision as required.
• Perform physical tasks in various conditions.

Benefits

• Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more.
• In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees