Field Service Representative
About The Position
Shearer Supply is an industry leading, 3rd-generation family-owned HVAC distributor. A top 20 HVAC distributor in the US, Shearer Supply is rapidly growing with over 400 teammates and 36 locations. Shearer Supply has and always will be about the people – our employees, our customers, and our partners have consistently helped us hit goals and provide best-in-class service for over 40 years. We look for people who learn fast, work hard, are self-starters, and treat others like family. Field Service Representative The Field Service Representative provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues. This role will be based out of the Jacksonville branch location and requires up to 10% travel within a 150-mile radius.
Requirements
- High school diploma or equivalent experience required.
- 5+ years of experience in the installation and service of Residential HVAC equipment.
- Knowledge and experience in the installation and service of HVAC equipment.
- Good verbal and written communication skills.
- Basic customer service skills.
Nice To Haves
- At least 2 years related technical consulting experience.
- 10+ years of experience in the installation and servicing of HVAC equipment including Residential and Commercial unitary as well as mini-split systems.
- Strong knowledge and experience in the installation and service of HVAC equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office.
Responsibilities
- Provide troubleshooting and installation assistance of HVAC equipment.
- Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Document call information into the call-tracking database in the event additional follow-up is required.
- Identify and help implement process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
