Field Service Representative – Florida Region (MUST Reside in FL)

Visionix USA Inc•Tampa, FL

just now•Remote

About The Position

Visionix USA is a global leader in ophthalmic diagnostics and telehealth technology. We empower optometrists, ophthalmologists, and healthcare networks with cutting-edge solutions that elevate clinical accuracy, workflow efficiency, and patient outcomes. Our diverse portfolio, including Optovue, Briot, Weco, and Visionix delivers industry-leading AI diagnostics, imaging innovations, and precision lab instrumentation trusted by practices worldwide. We’re now seeking a Field Service Representative (FSR) based in Florida to support customers throughout the region and provide additional service coverage across the U.S. This is the perfect role for a tech-savvy professional who thrives on problem-solving, hands-on work, and helping practices provide world-class vision care.

Requirements

Associate degree in a technical field, military technical training, or equivalent experience
2+ years in field service or technical support (6+ years preferred)
Strong mechanical, electrical, and IT troubleshooting skills
Excellent communication and customer service abilities
Ability to lift up to 80 lbs. and travel extensively (car + air)
Valid driver’s license with clean driving record
Willingness to travel throughout the U.S. for training and regional support

Nice To Haves

Experience with optics or ophthalmic equipment is a plus — training provided

Responsibilities

Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products
Deliver on-site troubleshooting and high-level technical support
Maintain accurate service documentation, parts inventory, and RMA processes
Communicate effectively with customers, internal teams, and leadership
Care for company-issued tools, diagnostic equipment, and service vehicles
Identify workflow improvements or potential sales opportunities
Mentor and support new FSRs during onboarding
Perform additional duties as assigned