Field Service Representative
About The Position
French Consulting is seeking a Field Service Representative to provide complex, non-medical case management and resource coordination for service members. You'll leverage your VA benefits expertise and understanding of TDRL/PDRL systems to help Marines and their families access the support they've earned—and your work will contribute to real-world impact for those who serve. This position is an excellent fit for a military spouse, veteran, or someone with first-hand experience supporting military life, offering both professional fulfillment and the opportunity to work independently while serving the Marine Corps community.
Requirements
- Bachelor's Degree
- Five (5) years of experience working with the federal government and three (3) years of experience in non-medical case management and/or resource allocation
- Knowledge of VA benefits programs, eligibility, and application processes
- Comprehensive understanding of TDRL and PDRL systems
- Proven ability to work independently with minimal supervision
- Excellent organizational and time management skills
- Strong written and verbal communication abilities
- Willingness and ability to travel 20-30% throughout the region
Responsibilities
- Provide comprehensive non-medical case management services to service members and their families.
- Coordinate resources across military, federal, and community support systems.
- Monitor case progress, adjust plans as needed, and ensure continuity of care.
- Maintain detailed case documentation and track outcomes.
- Guide service members through complex benefits applications, appeals, and transitions.
- Provide consultation on eligibility requirements, timelines, and documentation needed for various benefit programs.
- Advocate for clients to ensure they receive all entitled benefits and services.
- Stay current on changes to federal benefits policies and regulations.
- Build and maintain relationships with federal agencies, VA facilities, and community organizations.
- Connect clients with healthcare, financial, educational, employment, and social support resources.
- Track resource utilization and program effectiveness.
- Work autonomously to manage a caseload while maintaining quality standards.
- Travel 20-30% to military installations, VA facilities, and client locations throughout the region.
- Conduct on-site assessments, participate in installation events, and build relationships with key stakeholders.
- Represent the organization professionally at meetings, conferences, and outreach activities.
Benefits
- Meaningful mission supporting service members and their families through critical transitions
- Independent work environment with autonomy and professional trust
- A cause you can believe in—serving U.S. Marines and service members
- A welcoming team culture that values your expertise and dedication
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What This Job Offers
Job Type
Full-time
Number of Employees
251-500 employees
