Field Service Representative (Orange County, CA)

Breg Careers•Irvine, CA

1d•$18 - $25

About The Position

Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking a Field Service Representative in the Orange County area to join our team. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you. Who You Are You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in your ability to demonstrate ownership and accountability; the ability to plan, execute, control and deliver; communicate effectively both written and verbal. What You’ll Do As a Field Service Representative, you will: Performs the delivery and set up of ancillary equipment. Performs the measuring and fitting of orthopedic products; fits/instructs patients in other ancillary DME products. Provides inventory management services to customers, including ordering and returning product as needed. Provides delivery estimation dates and ongoing communication. Prepares, gathers and submits paperwork for insurance billing purposes ensuring accuracy and timeliness of receipt. Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards. Ensures highest standard of patient care is provided to all patients, including adequate follow-up with patients and physicians, where required. Evaluates orthotic device on patient and makes adjustments to assure fit, function, and quality of work. Utilizes Breg Vision and Breg Claims System as applicable to support daily operations. Prepares daily, weekly and monthly reports for management review. Analyses reports and data for trends and patterns. Suggests areas for improvement including processes and procedures. Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

Requirements

Minimum high school diploma or equivalent required.
Computer proficient to include web browser/internet search, MS Outlook, Word and Excel capabilities.
Technical competence includes the ability to learn new software and systems.
Must have a valid driver's license and safe driving record.
May be required to have a personal vehicle that meets company standards.
Breg’s Medicare accreditation status requires its employees in close physical contact with patients (Direct Care) to maintain certain immunizations, health screenings and related trainings, criminal and motor vehicle records, and valid automobile insurance.
A passion for innovation and a commitment to Breg’s mission to Keep Moving Forward.
Work schedule may include variable start/end times outside of the company’s standard business hours of 8:00 a.m. – 5:00 p.m.
On-call hours may be required which may include nights and weekends.
Domestic travel up to 80%; Minimal out of state travel 5%

Nice To Haves

Bachelor’s degree in kinesiology or sports medicine, or applicable trade certificate is strongly preferred.
Some experience desired, but not required.
Applicable experience typically includes patient care, customer service, inventory, benefits, insurance billing or other related service oriented work.

Responsibilities

Performs the delivery and set up of ancillary equipment.
Performs the measuring and fitting of orthopedic products; fits/instructs patients in other ancillary DME products.
Provides inventory management services to customers, including ordering and returning product as needed.
Provides delivery estimation dates and ongoing communication.
Prepares, gathers and submits paperwork for insurance billing purposes ensuring accuracy and timeliness of receipt.
Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
Ensures highest standard of patient care is provided to all patients, including adequate follow-up with patients and physicians, where required.
Evaluates orthotic device on patient and makes adjustments to assure fit, function, and quality of work.
Utilizes Breg Vision and Breg Claims System as applicable to support daily operations.
Prepares daily, weekly and monthly reports for management review.
Analyses reports and data for trends and patterns.
Suggests areas for improvement including processes and procedures.
Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

Benefits

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
Growth & Development: Opportunities for professional advancement within a company that values your contributions.
Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.

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