Field Service Representative
About The Position
Steeped in a tradition of hydropower, American Hydro is a leading supplier and installer of large equipment for the hydro electric industry, specializing in design, engineering, precision CNC manufacture, upgrades and servicing of high-performance, hydro-turbines and large pumps. We are currently looking for a Field Service Representative to add to our team located at our York, PA facility. We are a tight-knit group that takes a great deal of pride in what we produce. If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to apply for this opening. The Field Service Representative will be responsible for the safety, cost performance, schedule, quality and overall management/ coordination of a site hydro project as it pertains to American Hydro’s scope of work. They will be responsible as the primary customer and AH interface at the site. Partake in the development of process improvements for site operations, including disassembly, re-assembly, machining, and welding operations. Authorize in resolution of personnel issues at site to include disposition of all craft labor contracted for the project.
Requirements
- Strong planning skills/knowledge
- Strong technical skills/ knowledge in Hydro
- Strong customer service skills
- Ability to communicate with others.
- Detail oriented
- Ability to problem solve.
- Knowledge in analyzing data and documentation
- Flexibility, active listening, conflict management, time management, delegation
- Critical thinking, people leadership
- Five+ years related experience or equivalent combination of education and experience.
- High School Diploma or GED required
Responsibilities
- Responsible for site safety.
- Satisfies quality requirements as it relates to these tasks.
- Field Service Representative serves as primary contractual and managing contact with customers on-site during a Field Service project.
- Acts as the site superintendent and is responsible for hydro turbine and generator disassembly, field machining reassembly, alignment, and commissioning of the units.
- Responsible for managing assigned projects within budgeted cost and schedule requirements.
- Liaison between customers and the American Hydro Project Manager and Project Engineer
- Supervises assigned Field Service Technicians and Foreman and associated craft labor at a multi-shift union or non-union hydro project.
- Manages expense reporting and project expense estimating.
- Manages major subcontractors at site: Labor, Generator, Balance-of-plant, Civil Works, etc.
- Maintains and submits project documentation per the contract requirements.
- Coordinates Field Service shipping, activities, and schedules to meet Field Service and shop requirements.
Benefits
- health coverage for you and your family through medical, dental and vision plans
- a 401(k) plan in with a generous company match
- financial protection through disability, life, and accidental death & dismemberment insurance plans
- tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
- a generous paid time off program in which the benefits increase along with your tenure with the company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
