Field Service Representative

Airbus • Atlanta, GA

1d • Onsite

About The Position

In the world of aviation, "AOG" isn't just an acronym—it’s a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a Field Service Representative (FSR) to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back-office role; you will be embedded on-site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world-class aircraft operations. If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real-time, we want you on the front lines with us. This position will be based onsite at an Airbus customer site in the United States - any candidate hired that is not currently in that location will be provided relocation support. Job location/worksite is decided based off of Airbus customer needs. Incumbents hired into this job opportunity may be required to move to another customer location at a future date in time Meet the Team: The Airbus Field Service team is where the "manual" meets the "runway." We are a high-autonomy, high-accountability group of experts who thrive in the "Entry Into Service" (EIS) environment. We don't just identify snags; we transfer know-how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same—transitioning from a high-level briefing with Airline Engineering to a "Meet and Greet" on the ramp—you’ll find your peers here. How we Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Requirements

• A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance OR a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required
• Preferred minimum of 5+ years in relatable or comparable role(s) performing duties similar to those required of a field service representative.
• Excellent communication abilities
• Effective interpersonal abilities
• Able to react quickly, think on feet and respond with accuracy and strategic consideration of customer relationship
• Able to prioritize quickly and correctly relate customer needs with available Airbus services
• Able to quickly identify the appropriate sources to address identified needs while maintaining good relationships.
• English written and spoken fluency is required.
• This position requires some domestic/international travel
• Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions
• Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear alerts and warning signals.
• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification
• Equipment Operation: Able to operate a wide range of personal and office electronic equipment
• Carrying: able to occasionally carry up to 30lbs while engaging in training, addressing production issues or as part of continuous improvement projects.
• Lifting: able to occasionally lift up to 50lbs.
• Pushing/Pulling: able to push/pull items in office areas and on the shop floor.
• Sitting: able to sit for extended periods of time at the computer and in meetings.
• Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.
• Standing: able to stand for extended periods of time delivering information.
• Travel: able to travel domestically and internationally for short periods.
• Walking: able to walk through office and production areas, around flight lines and airstrip sometimes on uneven indoor and/or outdoor surfaces
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Responsibilities

• Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity).
• Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.
• Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety.
• Be able to provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters.
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airline’s needs, including cultural and climatic environments.
• Perform ‘Meet and Greet’ activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline.
• Transfer technical know-how to Line Maintenance..
• Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.
• Identify and solve problems wherever possible when they are small and not emotionally loaded.
• Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety.
• Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares..
• Support CSIP process by securing high level of airline participation.
• Provide the status of applicable Airbus supervised retrofit campaigns
• Advise the airline on airline fleet and worldwide reliability statistics
• Update on current and future mandated modification requirements.
• Briefing on selected services, support tools such as Tech Request, Airbus World
• Transfer of the aircraft MSN in the Airbus data base
• Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc) or promote the on line versions
• During EIS phase, relay technical events/snags to Airbus and provide requested data and information to Airbus to improve A/C maturity.
• Support specific reporting on new aircraft post-delivery such as OR3M process or similar.
• Assist the FSM in producing the periodic reports.
• Ensure in-country administration needs are followed.
• Able to run a station on your own, including during an EIS.

Benefits

• Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level