Field Service Representative

About the position

The Field Service Representative position plays a key role in servicing our customers. This role is responsible for completing field measurements of homes prior to ordering cabinets, monitoring field cabinet installations, performing minor troubleshooting, as well as completing quality walks after installation.

Responsibilities

• Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
• Build and maintain key relationships with customers.
• Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.
• Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan.
• Drive results by coaching Installers and Service Technicians as needed.
• Communicate with site superintendent on field measure results and job completions.
• Conduct minor troubleshooting and punch outs.
• Deliver and install parts, as a follow-up to initial installation.
• Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.
• Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
• Ensure scheduled tasks are completed on time as detailed in Salesforce.
• Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
• Other duties as may be assigned at management’s discretion.

Requirements

• Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
• Previous related employment experience in the home building products/construction industry.
• Ability to effectively communicate with customers, internal and external.
• Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
• Ability to read English language.
• Ability to read safety information and manufacturing data.
• Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
• Ability to maintain accurate accounting records for the department.
• Ability to solve problems where situations may vary within industry standardized procedures.
• Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.

Nice-to-haves

• Contractor’s license/previous supervisory experience preferred.
• Cabinet experience/knowledge preferred.
• Associate’s-level degree and/or related professional certifications are preferred.